Talk to a person in Southampton
The booking line is open 24 hours a day, every day of the year. If you are at the barrier right now, call — do not email.
Reach us
Four ways, one team
Open 24/7. Fastest for anything happening today — arrivals, delays, barrier problems.
Replies within four hours, usually much sooner. Quote your booking reference.
Acknowledged within one working day, full response within five. Goes straight to a manager.
Southampton SO14 3LS
Post only. There is no public counter — please do not turn up expecting to park here.
Your car is at the car park and something is wrong? Call +44 7984 320734 straight away. We can reach the site duty manager faster than you can.
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Registered office
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Registered office and post only — there is no public counter. Please do not arrive expecting to park here.
Before you write
These come up most often
My confirmation email has not arrived.
Check your junk folder first — that is where it is about nine times out of ten. If it is genuinely missing, call +44 7984 320734 and we will resend it while you are on the line.
I need a VAT receipt.
Email bookings@southcruiseparking.com with your booking reference and we will send one the same working day.
Can I change the vehicle on my booking?
Yes, and it is free — just tell us the new registration before you arrive. If you are swapping a car for a van, there may be a price difference.
I am running late for my drop-off slot.
Call us. Sites hold your space, but the transfer schedule matters, so a heads-up means the driver waits.