Terms of service

Last updated 6 August 2026

General

These Terms and Conditions govern the use of www.southcruiseparking.com, operated under the brand South Cruise Parking, a trading name of Southampton Park and Cruise Limited, registered in England and Wales under company number 17171469, with its registered office at Back of the Walls, Southampton SO14 3LS.

Customers must fully accept these Terms and Conditions, including service provider terms, cancellation policies and liability clauses. South Cruise Parking focuses on providing cost-effective parking solutions, and these terms are structured to keep prices affordable within predefined limits. By using this website, you confirm that you accept these Terms and Conditions in full.

The website acts solely as a booking agent for third-party car parking service providers and does not itself provide parking services. Customers are responsible for reading and understanding the individual service provider's information, terms and conditions before making a booking. Any questions or concerns must be resolved prior to purchase.

If any part of these Terms is deemed unenforceable, the remaining provisions shall remain valid and enforceable. These Terms are governed by and construed in accordance with English law.

South Cruise Parking reserves the right to amend these Terms at any time. The Terms applicable to your booking are those in effect at the time the booking is made. Customers should review the Terms before each booking.

For queries prior to booking, customers may contact bookings@southcruiseparking.com or call between 09:00 and 17:00, Monday to Friday. Outside these hours, email is the preferred contact method.

Bookings and services

A booking is confirmed once a confirmation email containing a booking reference number is sent to the customer. Telephone or online chat bookings are confirmed once a booking reference number is issued by the operator.

All bookings are subject to availability. South Cruise Parking reserves the right to decline or cancel a booking if the service provider cannot fulfil it. In such cases, a refund will be issued. South Cruise Parking accepts no liability for consequential losses, including loss of profit, additional costs or loss of enjoyment. Customers are advised to hold adequate travel insurance.

All bookings are non-transferable. If a confirmation is not received, customers must contact South Cruise Parking immediately to avoid no-show or cancellation charges. Customers are responsible for providing accurate contact details and following all parking or meet-and-greet instructions.

Mystery or saver products are offered at discounted rates. The specific car park will only be disclosed after purchase. These products may not meet all individual requirements, and South Cruise Parking accepts no liability if they are unsuitable.

If changes to a confirmed booking are required, customers will be notified. If the revised booking is unacceptable, a full refund will be issued.

Dash cams and tracking devices are generally not permitted by service providers for insurance and security reasons. Customers must check this with the provider in advance. Service providers may operate multiple compounds with varying security measures and may move vehicles between locations for operational reasons.

Customers must bring a printed copy of their booking confirmation for verification purposes.

Prices and payments

All pre-booking prices are quoted in GBP. A non-refundable booking fee applies to all bookings.

Payments must be made by credit or debit card, or by PayPal. If a payment is declined, South Cruise Parking reserves the right not to fulfil the booking.

Additional charges (for example, oversized vehicles, delays or terminal fees) may be applied by the service provider and are independent of South Cruise Parking pricing.

South Cruise Parking acts as a booking agent and cannot issue VAT receipts. VAT invoices must be obtained directly from the service provider.

Amendments and cancellations

Cancellation or amendment requests must be submitted in writing to bookings@southcruiseparking.com, or by phone during office hours, quoting the booking reference.

Bookings made within 72 hours of drop-off are non-refundable. Cancellations made more than 72 hours before drop-off are subject to a £25 administration fee.

Changes to pick-up dates after vehicle drop-off must be arranged directly with the service provider. Early vehicle collection does not entitle the customer to a refund.

Requests are processed Monday to Friday, 09:00–17:00 only. Once confirmed, cancellations or changes cannot be reversed.

Refunds are processed to the original payment method within 7–10 working days. No-shows will be charged in full and are non-refundable.

Our liability

South Cruise Parking provides booking services only. The contract for parking services is between the customer and the service provider. South Cruise Parking is liable only for losses arising directly from its own negligence in processing bookings.

All claims related to parking services must be made directly against the service provider. Vehicles are parked entirely at the owner's risk.

South Cruise Parking accepts no responsibility for loss, theft or damage to vehicles or items left inside them. Customers must rely on their own insurance policies.

South Cruise Parking's total liability is limited to the amount paid for the booking. No liability is accepted for indirect or consequential losses.

Complaints

Complaints regarding service delivery must be made directly to the service provider, with a copy sent to South Cruise Parking. Complaints about the booking process should be emailed to bookings@southcruiseparking.com. All complaints must include relevant documentation and evidence.

Right to move your vehicle

South Cruise Parking and service providers reserve the right to move vehicles as required for operational, security or safety reasons. Vehicles may be stored off-site during peak periods. Late or early arrivals may incur additional charges as specified at the time of service.